Privacy Policy

This Privacy Policy applies to all users of the uno4ad platform, including visitors to our website, registered players, and anyone who interacts with our services. By accessing or using uno4ad, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

uno4ad operates as an online betting platform serving Indonesian players with sports betting, live casino games, togel (traditional lottery), sabung ayam (cockfighting betting), and slot entertainment. Our commitment to privacy extends across all services and touchpoints, from initial website visits through account registration, gameplay, financial transactions, and customer support interactions.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of uno4ad services. Questions about this Privacy Policy should be directed to our Data Protection team via the contact information provided at the end of this document.

2.1 Personal Information You Provide

When you register for a uno4ad account, we collect the following personal information:

• Identity Information: Full legal name as it appears on your Indonesian ID card (KTP), date of birth, nationality, and government-issued identification numbers
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers for OVO, DANA, GoPay, or other payment services
• Verification Documents: Copies of identification documents such as KTP, passport, driver's license, utility bills, or bank statements for KYC (Know Your Customer) verification purposes
• Account Credentials: Username, password, and security questions used to access your uno4ad account

2.2 Information Collected Automatically

When you use the uno4ad platform, we automatically collect certain technical and behavioral information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information
• Usage Data: Pages visited, features accessed, time spent on pages, navigation paths, search queries, games played, bets placed, and interaction patterns
• Location Data: IP address, geographical location derived from IP address, and time zone information
• Transaction History: Deposit amounts, withdrawal requests, payment methods used, transaction timestamps, and transaction status
• Communication Records: Customer support chat transcripts, email correspondence, and phone call recordings (with your consent)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies as detailed in Section 8

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions for transaction verification and fraud prevention
• Identity verification services that confirm your identity and address
• Credit reference agencies for financial risk assessment (where applicable)
• Game providers regarding gameplay data and outcomes
• Marketing partners and affiliate networks (with your consent)

uno4ad uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your uno4ad account
• Processing your deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, and other entertainment services
• Processing your bets and determining game outcomes
• Managing bonuses, promotions, and loyalty rewards
• Responding to your customer support inquiries and resolving account issues

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with Indonesian gambling regulations (21+ requirement)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Preventing fraud, cheating, money laundering, and other illegal activities
• Complying with legal obligations and responding to lawful requests from Indonesian authorities
• Enforcing our Terms & Conditions and protecting uno4ad's legal rights
• Maintaining records required by Indonesian financial regulations

3.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Testing new features and conducting A/B testing
• Monitoring platform performance and resolving technical issues
• Understanding player preferences to enhance game selection and offerings
• Conducting research and statistical analysis to improve services

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and special event notifications (with your consent)
• Communicating important account updates and platform changes
• Providing personalized recommendations based on your gaming preferences
• Sending service-related notifications such as deposit confirmations and withdrawal updates
• Conducting customer satisfaction surveys and feedback requests

3.5 Responsible Gaming

• Monitoring gambling behavior to identify potential problem gambling patterns
• Implementing deposit limits, time-out periods, and self-exclusion requests
• Providing access to responsible gaming tools and resources
• Intervening when necessary to protect vulnerable players

Under Indonesian data protection principles, uno4ad processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions you agreed to when registering your account
• Legal Obligation: Processing is required to comply with Indonesian laws and regulations governing online gambling, financial transactions, and data protection
• Legitimate Interest: Processing is necessary for our legitimate business interests in operating a secure, fair, and efficient betting platform, provided these interests are not overridden by your fundamental rights
• Consent: You have provided explicit consent for specific processing activities such as marketing communications or optional data collection

uno4ad does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

5.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet providers (OVO, DANA, GoPay), and payment gateway operators who process your financial transactions
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and other studios whose games you play on our platform
• Identity Verification Services: Third-party KYC providers who verify your identity and address
• Technology Partners: Cloud hosting providers, cybersecurity services, and IT infrastructure vendors
• Customer Support Tools: Live chat platforms and customer relationship management systems
• Marketing Services: Email delivery platforms and analytics providers (only with your consent)

5.2 Legal and Regulatory Authorities

We may disclose your information to Indonesian government agencies, law enforcement, regulatory bodies, or courts when required by law, legal process, or to protect the rights, property, or safety of uno4ad, our users, or the public.

5.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Sharing Safeguards: All third parties with whom we share your information are contractually obligated to maintain appropriate security measures and use your data only for the specified purposes. We conduct due diligence on service providers to ensure they meet our data protection standards.

uno4ad implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure:

• Encryption: All data transmissions between your device and our servers are protected by industry-standard SSL/TLS encryption (minimum 256-bit)
• Secure Storage: Personal and financial data are stored on encrypted servers with restricted access controls
• Two-Factor Authentication: Available for all accounts to add an extra layer of login security
• Access Controls: Only authorized uno4ad personnel with legitimate business needs can access personal data, and all access is logged and monitored
• Regular Security Audits: Independent third-party security assessments are conducted regularly to identify and address vulnerabilities
• Firewall Protection: Advanced firewall systems protect our infrastructure from external threats
• Data Minimization: We collect and retain only the data necessary for legitimate business purposes
• Employee Training: All staff handling personal data receive comprehensive privacy and security training
• Incident Response: We maintain a formal data breach response plan to quickly address any security incidents

While we implement robust security measures, no internet transmission or electronic storage system is 100% secure. You also play a critical role in protecting your account by choosing a strong password, keeping it confidential, enabling two-factor authentication, and logging out after each session.

uno4ad retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: While your account remains active, we retain all associated personal and transactional data
• Closed Accounts: After account closure, we retain certain information for legal compliance purposes, typically 7 years in accordance with Indonesian financial record-keeping requirements
• Marketing Data: If you opt out of marketing communications, we retain minimal data necessary to honor your opt-out preferences
• Transaction Records: Financial transaction records are retained for at least 5 years to comply with anti-money laundering regulations
• Dispute Resolution: Data related to disputes, investigations, or legal proceedings is retained until the matter is fully resolved and any appeal periods have expired

When personal information is no longer required, it is securely deleted or anonymized in accordance with our data retention schedule and Indonesian privacy regulations.

uno4ad uses cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can control cookie settings through your browser preferences. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features.

Under Indonesian privacy principles and our commitment to transparency, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Right to Restrict Processing: Request limitation of how we process your data in certain circumstances
• Right to Data Portability: Receive your personal data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing activities that require your permission

To exercise any of these rights, contact our Data Protection team using the information in Section 12. We will respond to your request within 30 days. Some requests may require identity verification to protect your privacy.

uno4ad may send you promotional emails, SMS messages, or push notifications about bonuses, special offers, new games, and platform updates. You have full control over marketing communications:

• You can opt out of marketing emails by clicking the unsubscribe link in any promotional message
• SMS marketing can be disabled by replying STOP to any marketing text
• Push notifications can be managed through your device settings or account preferences
• Even if you opt out of marketing, we will still send essential account-related communications (e.g., transaction confirmations, security alerts, Terms updates)

uno4ad services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is underage, we will immediately close their account, delete their personal information, and refund any deposited funds. Parents or guardians who believe their child has provided information to uno4ad should contact us immediately.

uno4ad reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email and prominent platform notifications at least 14 days before taking effect. Your continued use of uno4ad services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Data Protection team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on the uno4ad platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For urgent security concerns or suspected data breaches, please contact us immediately via live chat or email with "URGENT" in the subject line.